In case you had concerns, here are some frequently asked questions and answers to clear things up. 

Do I need to be in for you to clean my windows ? 

No, if you have requested any of our services we will come around when they are due and leave you a receipt to let you know when it has been completed on the day. 

What if I am not in and my gates are locked ? 

If you have a secured access area we will put a note on your account and contact you by email the day before we are due for you to leave the gate open. If gate is locked on arrival we will clean front windows only and adjust payment accordingly. 

Can I change the frequency of my clean ?

Yes that is not a problem most of our work is done on a 2 or 4 weekly cycle you can change to 6 weekly, but this incurs a slight price increase. The more often you get them cleaned the cheaper we charge for example 2 or 4 weekly. 

How do I pay?

Our preferred methods of payment are cash at the time of cleaning or via link in the email you receive when we clean your windows. Some customers like to leave us money out in places only we will know about, or only we can get to like upstairs window sills etc just let us know, and we can make a note of this. We no longer accept cheque. 

How will I know you have cleaned my windows ?

Hopefully when you arrive back you will notice your windows and frames are gleaming but to be sure we always send an email confirmation to let you know your windows have been cleaned.

I didn't get a chance to pay you this time will my windows still be cleaned next time?

Yes we will clean your windows up to three times without payment after that we will not clean them until we receive payment then start cleaning them again. 

Can I pay in advance?

Yes you may pay in advance and a full receipt will be sent to you once you have made the payment. You will still receive an email to say we were there to clean your windows but it will not contain a payment link or anything as you have already paid. Instead it will show how much is left in credit.

Recommend a friend?

Yes we do a ‘recommend a friend’ scheme. For example if you recommend a friend and they come onto our run we will reward you with the value of their clean off your bill so basically your next clean will be free.